Privacy policy

This policy explains what personal data JE24 collects, for what purpose, for how long, and what rights you have as the data subject.

Draft text — pending legal review

This document is a working template and has no legal validity until it is reviewed by a qualified professional and completed with the company's real details (name, tax ID, registered address, registry entry, etc.). Do not publish without that review.

Data controller

The controller responsible for the personal data collected through this website is [Nombre de la sociedad], with tax ID [CIF pendiente] and registered address at [Domicilio pendiente], contact email [Email pendiente].

Data we collect

Depending on how you contact us, we may process the following data:

Identification and contact details provided in the web form: name, phone number, email and town.
The content of the message or description of the issue that you write.
Photos or videos of the fault or incident that you choose to attach voluntarily.
Call data when contact is made by phone.
Technical browsing data collected through cookies, as described in the cookie policy.

Purpose and legal basis

Handling your request for a quote or emergency service (performance of a contract or pre-contractual steps, GDPR art. 6.1.b).
Contacting you to arrange the visit and share the quote (legitimate interest and contract performance).
Meeting legal, tax and invoicing obligations (legal obligation, GDPR art. 6.1.c).
Improving the website and measuring its use via analytics cookies, only where you have given consent (GDPR art. 6.1.a).

Data retention

Data will be kept for as long as necessary to handle your request and, where applicable, for the legal retention periods that apply to the contractual and tax relationship (typically [Plazo pendiente]). Photos provided will only be kept for as long as needed to assess or carry out the work.

Recipients and processors

Your data may be accessed by the following processors, who act under contract and only process data on our instructions:

Web hosting and database provider: [Proveedor de hosting pendiente].
Email and enquiry management provider: [Proveedor pendiente].
Web analytics tool (if enabled): [Proveedor analítica pendiente].
Accounting/tax advisory firm: [Nombre pendiente].

Your rights

You may exercise the following rights at any time by writing to [Email pendiente]:

Access to your personal data.
Rectification of inaccurate data.
Erasure of your data when no longer necessary.
Restriction of and objection to processing.
Data portability.
Withdrawal of consent at any time, without retroactive effect.

Complaints to the supervisory authority

If you believe that the processing of your data does not comply with the regulations, you may lodge a complaint with the Spanish Data Protection Agency (AEPD), www.aepd.es, particularly if you have not received a satisfactory response when exercising your rights.