Frequently asked questions
Answers grouped by topic to the questions we receive most often.
Emergencies
What counts as an emergency?
Situations that cannot wait, such as an active water leak, an electrical risk, or a blockage affecting normal use of the home.
Do you cover emergencies outside normal working hours?
Yes, the emergency service is designed precisely for issues outside normal hours.
How do I report an emergency?
Through the contact form or the available contact details, stating the type of issue and the area.
What information should I have ready when reporting it?
The type of problem, the address, how long it has been happening and, if possible, photos or video.
Is an out-of-hours emergency charged the same as normal-hours work?
There can be differences between normal and out-of-hours work; these are explained before anything starts.
What should I do while waiting for a visit during an emergency?
Depending on the type of issue, you will be told what basic safety steps you can take in the meantime.
Services and areas
Which trades does JE24 cover?
Plumbing, electrical, drain unblocking, carpentry and general repairs.
Which areas do you cover exactly?
The coastal stretch between Málaga and Estepona, including Torremolinos, Benalmádena, Fuengirola, Mijas, Calahonda, Marbella and San Pedro de Alcántara.
Do you work on second homes and holiday rentals?
Yes, as well as regular homes and residential communities.
Do you offer planned maintenance, not just emergencies?
Yes, both one-off jobs and maintenance planned over time.
Can I request several trades in the same visit?
It depends on the issue; in many cases several related jobs can be coordinated.
Quotes and payments
Do you have published fixed rates?
No, fixed rates are not yet published; each job is assessed according to its scope.
How is the cost of a job worked out?
Travel, labour and the materials required are taken into account, assessed on a case-by-case basis.
Is the cost explained before work starts?
Wherever possible, the expected scope is explained before proceeding with any chargeable work.
What payment methods are accepted?
This is agreed case by case and confirmed when the details of the job are finalised.
Will I receive any document after the work?
Yes, what was done and what was agreed is documented in writing.
Contact and fault reporting
For emergencies, call or message us on WhatsApp. For everything else, send the form and we will get back to you.
Is it an emergency? Call us directly.
+34 600 000 000WhatsAppWith the experience of JourEliten Sweden