Complaints and customer service
If you are not satisfied with a service provided by JE24, you can submit a complaint through the channels listed below.
Draft text — pending legal review
This document is a working template and has no legal validity until it is reviewed by a qualified professional and completed with the company's real details (name, tax ID, registered address, registry entry, etc.). Do not publish without that review.
How to submit a complaint
- 1
Contact us
Write to [Email pendiente] or call [Teléfono pendiente] explaining the reason for your complaint.
- 2
Include the service details
State the date of the job, the address, the technician's name if known, and the quote or invoice number.
- 3
Describe the problem
Explain what happened in as much detail as possible and, if possible, attach photos.
- 4
You will receive a reply
We will confirm receipt of your complaint and respond within [Plazo pendiente] business days.
Official complaint forms
As a consumer, you have the right to request and complete the official complaint form provided for under Andalusian consumer protection regulations. You can request it by writing to [Email pendiente], and you will be provided with the relevant form as well as information about your local Municipal Consumer Information Office (OMIC).
EU Online Dispute Resolution platform
If you are a consumer resident in the European Union and we cannot reach a direct agreement, you can use the EU Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr, which helps submit complaints and find an alternative dispute resolution body.